What airlines actually need in AOG support today?
While “same-day dispatch” used to be the gold standard in AOG support, today’s operational pressures demand far more. Airlines are dealing with tighter schedules, leaner fleets and increased passenger expectations. When an aircraft on ground (AOG) event occurs, they don’t just need parts fast — they need certainty, precision and partnership to mitigate the significant cost of AOG for airlines.
So, what do airlines really want from their providers of comprehensive aircraft on ground services in 2025 and beyond?
1. Guaranteed Response Windows, Not Just Fast Promises
Airlines want clear AOG response times, dispatch commitments and predictable delivery windows. Vague promises slow operations, precision keeps aircraft flying. minimising aircraft downtime AOG. This is crucial for effective AOG recovery strategies.
2. Dedicated Salesforce
During an AOG event, airlines need experienced people who can guide decisions, prioritise critical actions and provide clarity under pressure. A dedicated team builds trust, offers informed support and understands the real-world urgency behind every grounded aircraft. This level of commitment is key to effective AOG recovery strategies. XS Aviation provides just that, an end-to-end dedicated expert at every stage, offering 24/7 AOG support.
3. Flexible Scheduling
We make collection effortless and adaptable. AOG doesn’t follow business hours, so neither should your provider. Airlines want flexible AOG collections, after-hours options and solutions built around their timeline, including rapid emergency aircraft parts shipping.
4. Logistics Handling
Fast dispatch means nothing if a part gets stuck in the route. Airlines expect end-to-end AOG logistics solutions, including customs clearance, export paperwork and last-mile delivery handled by experts. This is where specialised AOG parts expediting becomes critical to avoid further delays.
5. Timely and Quick Delivery
Airlines need rapid AOG delivery, backup carriers and contingency plans to avoid costly delays, penalties or extended ground time. At XS Aviation, we ensure fast and reliable delivery with flexible options, supporting crucial AOG maintenance procedures and reducing the overall cost of AOG for airlines.
AOG support in 2025 is more than logistics, it’s a partnership
Airlines aren’t looking for suppliers. They’re looking for partners who understand that an AOG event is more than a logistics challenge. If you are looking for that level of commitment and comprehensive global AOG services , XS Aviation could be the perfect partner for you. Learn more about why big airlines face a maintenance crisis and how we can help, connect with us at xsaviation.com.